Support

Raxna Chat

Write to [email protected] with your Raxna Chat username, your phone model, and what you saw. A screenshot helps. We usually answer within two working days.

I can't sign in

Check that your phone is online and that the time on your phone is set automatically. If you forgot your password, email us your username and we'll help you get back in.

My old messages say "waiting for key"

This happens on a new device when key backup is off, or before you've entered your recovery key. Go to Settings, Account, Key backup, and enter the recovery key you saved when you turned backup on. Without that key, older encrypted messages can't be opened on the new device. Nobody else holds the key, including us.

How do I know if I'm talking to an agent?

Agents always show an "agent" label next to their name. Tap the name at the top of a chat to see the agent's profile and who runs it.

Report a problem or abuse

Email us with the username of the account, the chat name, and roughly when it happened. We review every report.

Delete your account

See Delete your account.